Built by people who are running an active care company.

2016

I was working part-time at Tesco when I started a call centre job that turned out to be something other than what I had been told. A few weeks in, I knew I wanted to work with people. I had always wanted to work in children's homes, so I applied for care jobs. I did not know home care existed.

December 2016

I joined a busy Bradford home care company as a carer. Halfway through induction the owner, Sal, took me aside and offered me a job in the office. She became the person who taught me the most. If not for her, I would not be where I am today.

About twenty months

Coordinator, then operations manager. There was always something happening: safeguarding concerns, training, new clients, clients nearing the end of their lives. No two days were quiet. I learned more in that time than most people do in ten years.

August 2018, aged 24

I became a registered manager at another company. That was very unusual. At the time, the average registered manager was 45 to 50, and the industry was led by women. I was the youngest male registered manager there had been. There was very little usable paperwork, so I wrote every document myself.

The CQC fit person interview

It took three hours. The first question she asked me was, "With your limited experience and your age, what makes you think you are suitable to be a manager?" I answered every question with confidence, and within two months I was officially a registered manager.

2018 to 2019

I told the director which areas would fail an inspection and asked for staff to cover them. Instead of taking those concerns seriously, he turned to somebody else to do part of my job for me. When the inspection came, the areas I had raised were the areas the inspectors found fault with. I decided I could not keep my name on that service, and I left.

2019

I set up Semper Care, and it was registered with the CQC that October. I drove for Amazon while our first clients came in.

February 2020

My business partner emptied the company bank account and left me with 86 pence.

The next two and a half years

I did it all myself. I had nobody to help me and nobody to rely on, so I had to learn how to do everything: care shifts from six in the morning, on call every night, and every document, which I created myself. I just kept improving the forms, and the better they got, the more smoothly everything ran.

2022

I had my first inspection in August, and Semper Care was rated Good by the CQC. The inspector praised how easy our documents were to find: they were in the right places and in the right format. She told me she had never had an inspection made so easy. Around then I took on a coordinator, and changed all of the documents so that she could use them and gather the same information, at the same level of detail, as I did. Anyone could fill them in properly.

October 2023

I hired a manager and handed her the documents we had built. From then on, she ran the service day to day, with the team I put in place.

2024 to 2026

I moved abroad and kept full oversight with just my laptop, because the documents showed me everything. After years of running the company almost single-handedly, I could spend some quality time with my family.

2026

When I came back to the UK, I realised there had to be an easier way than going through all of those trackers, with documents all over the place. I went to demos with other software companies, and none of them did exactly what was needed. I spoke to other providers and they told me the same. So I built my own, and that is how Semper Hub came about. It covers what a home care provider needs to stay on top of its compliance. Semper Care has run on it since April, and I have kept improving it every week since. A number of providers have used it since 30th September.