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Semper

Semper Hub

All your care compliance in one place.

Here is what is in it, in the order your office works.

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Recruitment

From first enquiry to first shift.

Application forms, interviews with scoring, references, identity and right to work, DBS records and onboarding documents. Each step has to be done before the next one opens.

  1. Application formSent and returned online. Gaps in employment have to be explained, and referees need professional email addresses.
  2. InterviewScored, with the decision recorded.
  3. ReferencesSent out and chased up automatically, until every one is back.
  4. ID and right to workChecked and saved to the file.
  5. DBSRecorded from your DBS provider.
  6. Onboarding documentsSent out automatically. Once signed, they go straight to the staff file.
  7. First shiftOnly once every step before it is done.
  8. And thenFirst supervision, spot check and probation, booked in.
The recruitment board: candidates by stage, with what is missing on each. Example data.
The recruitment board: candidates by stage, with what is missing on each. Example data.

Office time per new starter

5 minutes1

from about 60 minutes

DBS applications are made through your own DBS provider. Semper Hub records them, with the rest of the file.

Your people

A file for every member of staff, always up to date.

Documents with expiry dates, a training matrix, supervisions, appraisals, spot checks, probation, time off, on-call and mileage claims.

Supervisions and appraisals, a week

3 hours2

from about 10 hours

Spot checks and training, a week

4 hours3

from about 12 hours

The staff screen: who cannot work yet, whose checks are overdue and what is due soon. Example data.
The staff screen: who cannot work yet, whose checks are overdue and what is due soon. Example data.

Your clients

Everything about a client, in one file.

Enquiries, assessment, care plan, risk assessments, reviews, consent, hospital stays, notes and calls, all linked to the same person. Weekly audits of MAR charts and daily notes sit in the same file.

The clients screen: who is missing a record, what is overdue and what is due soon. Example data.
The clients screen: who is missing a record, what is overdue and what is due soon. Example data.

Every day

What your office did today, without asking.

A call is logged once. It shows on the client, the staff member, the daily log and the task list. A morning brief shows what needs you now.

Call logs and daily logs, per person, a week

30 minutes4

from about 4 hours

The call log: calls this week, what is still open and who called. Example data.
The call log: calls this week, what is still open and who called. Example data.

Quality

Concerns, incidents and safeguarding, from first report to closure.

Linked to the client and the staff involved, with actions, owners and deadlines. Duty of candour and notifications are tracked in the same place.

A concern, start to finish

30 minutes5

from about 3 hours

The concerns screen: open, in progress, overdue, and who has picked each one up. Example data.
The concerns screen: open, in progress, overdue, and who has picked each one up. Example data.

Audits and governance

The report builds from the records.

Weekly audits, readiness against the five CQC key questions, mock inspections and self-assessments, trends and lessons, and the monthly governance report.

None.6

Office time on the weekly governance report, from about 10 hours.

Built around the CQC framework. Readiness from the records is capped at Good, because only a person can judge Outstanding.

Inspector access

Give an inspector what they need, and nothing more.

A time-limited login with a six-digit code. You choose how far back they can see, and you can widen it if they ask.

Getting everything together

5 minutes7

from about 2 weeks

The inspector access screen: who has a login, until when, and what they opened. Example data.
The inspector access screen: who has a login, until when, and what they opened. Example data.

Insight

Hub does the work. Insight reads it.

Insight reads a client's whole file, from the assessment and care plan to the risk assessments, care reviews and weekly notes, and shows you where they do not join up. In a fraction of the time it would take a person.

  1. 1Assessment
  2. 2Care plan
  3. 3Risk assessments
  4. 4Care reviews
  5. 5Weekly notes
INSIGHT DRAFT, NOT YET REVIEWED

Mrs Hargreaves, full file check

4 checks · 1 to act on now

  • Care plan does not match the visits

    Weekly notes show two carers at 9 of 14 visits. The care plan says one. Arrange a care review, or amend the care plan to match what carers are now doing.

  • Missing risk assessment

    The assessment mentions two falls this year. There is no falls risk assessment on file.

  • Review due

    The care plan was last reviewed seven months ago, and the needs in the notes have changed since.

  • Joined up

    Medication in the care plan matches the assessment and this week's MAR chart.

Arrange care reviewMark as reviewedExample data.

Assessment to care plan

Checks that what the initial assessment found is carried into the care plan.

Care plan to care reviews

Checks that the care plan matches what was agreed at each care review.

Weekly notes

When it audits the notes, it tells you if a care review is needed or the care plan should change to match the care being given.

Risk assessments

Checks the right risk assessments are on file and up to date for what the file shows.

Staff files

Checks a staff file against what should be there, before anything expires.

Drafts and summaries

Drafts a care plan from the assessment and summarises logs, for a person to review.

Nothing is sent until a person has reviewed it. Every draft stays marked "Insight draft, not yet reviewed" until someone keeps or edits it.

From £79 a month, with a weekly allowance of Insight checks. Everything else in Semper Hub is not counted.

See Insight pricing

Policies

Your policies, in the same place.

Versions and review dates sit with the rest of your records. The policy library, filled from your company details and checked weekly against changes in law and guidance, is coming soon.

Seen enough?

Book a 45-minute walkthrough, with time for your questions. We will show you Semper Hub on a care company with invented data.

Join the waitlistSee pricing