Questions, answered.
The things providers ask us most, in plain words.
Price and contract
Active clients and active staff, added together.
Semper Hub stops at your band's limit. You move up a band to add more clients or staff.
12 months, then monthly with 30 days' notice. At renewal you can lock in another 12 months at your agreed price.
No. There are no set-up fees, and you still get three onboarding sessions, free.
No. VAT is included now and stays included. No hidden surprises.
Getting started
Three free onboarding sessions. They take you through different parts of Semper Hub and how to use them well.
It is built for domiciliary care first. Supported living, care homes and children's services are in the works.
Not at the moment. Semper Hub is a compliance tool, and it works alongside the rostering system you already use. Rostering is something we are looking at for next year, and we will only add it once it is as solid as the rest.
We are working on our own accredited training, so your training sits in the same place as the rest of your compliance. For now, Semper Hub keeps your training matrix and certificates up to date.
Your data and inspectors
We export what you need, and we hold your data for 90 days after you leave.
Only the records you choose, for the period you choose, and only while the login you give them is open. The login needs an email, a password and a six-digit code.
Insight
No. Every draft is marked "Insight draft, not yet reviewed" until a person keeps or edits it, and nothing is sent until it has been reviewed.